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FAQ of TuneBoto Amazon Video Downloader for Mac

The following are some frequently asked questions and answers about TuneBoto Amazon Video Downloader for Mac.

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The free trial version enables you to download the first 5 minutes of each Prime video. To unlock its trial limits, you need to register the program with your license received after purchasing.

Run TuneBoto on your computer and sign in with your Amazon Prime Video account, click on the "Key" icon to open the registration window, and then copy and paste the registration Email and Code you received into the window.

The registration information is case sensitive. So please do not add blank at the beginning or end of the word. And please make sure you've downloaded the correct program. Otherwise, please download the latest version from Download Center. If your problem still persists, please try to contact us via [email protected]

We provide three license plans to meet your requirements for the different usage times of TuneBoto Amazon Video Downloader (Mac). The following will be the detailed info for these 3 plans:

1. There are 3 types of license plans for your choice (1 month/ 1 Year/ Lifetime). Which plan you select will determine how long you can use TuneBoto Amazon Video Downloader (Mac) with full features.

2. To ensure the service quality, the Automatic Renewal of the 1-Month & the 1-Year plan is enabled by default. But no worries, the service is optional and can be disabled at any time. If you would like to cancel your next subscription, please go to the email of your order receipt, where there is a link to cancel automatic renewal. For more detailed info, please refer to TuneBoto Subscription FAQs.

3. The Lifetime Plan is for lifelong use & upgrade. You will be charged only once.

4. Each license can be used on one computer only.

5. TuneBoto commits a 100% money-back guarantee under accepted circumstances. Check our Refund Policy.

TuneBoto Amazon Video Downloader are empowered to download any TV shows or movies from Amazon Prime Video to MP4 or MKV format at a fast speed with audios & subtitles retained.

Sorry, no. But we've added this feature to our future plan. Thank you for your patience in advance.

Yes. Currently, TuneBoto Amazon Video Downloader supports to work on Mac 10.11 - 11 system.

To download HD videos, please make sure your computer supports playing HDCP-enabled content, otherwise, you can only download videos with "Low" or "Medium" quality. Currently, if you want to download HD(1080P) Prime videos with TuneBoto, your computer needs to support at least HDCP 1.0.

How to check if your computer supports HDCP or not?

Check HDCP Policy on EME Extension

Please directly click this link, select "1.0" and click "Get HDCP Status" on the page. If your checking result is "HDCP is available for XX", your computer is HDCP supported.

hdcp support

TuneBoto offers three kinds of subtitles encoding ways to meet users' needs for playing video on different media players or devices. The mode "External subtitles" will help you save subtitles as separate files.

"Internal subtitles" will make the subtitles be built into the output video, which will allow you to save multiple languages subtitles and switch as needed while playing the video on some players like VLC Media player.

If your media players or devices don't provide subtitle options or support to add subtitle, "Hardcode subtitles" is a great option to help you make the subtitles be burned onto your video. But please note that you can save only one language into the video at a time.

Please log out and log back into your Amazon account on TuneBoto. And then search for the video on TuneBoto and click the title name, following that the description page of the video will be displayed in the pop-up web browser. Please check if the video can be played normally in the pop-up window. If it is a paid video, please purchase the video firstly. Some titles may not be available to watch, resulting in that they are failed to be downloaded by TuneBoto.

check amazon video

"Failed 6123" means that there are too many people are using the same account right now. Please disconnect your Amazon account from the other devices.

It may be caused by unstable internet or download time-out. Please try to download the videos again when the network is stable.

Directly click on the name of Prime movie or TV show on TuneBoto, followed that a pop-up browser will show you the target title, and then please check if that video can be played before downloading.

check amazon video

If it can not be played, please try to go to the "Setting Window" and switch to correct region for a try.

  • For The United States, select "amazon.com"
  • For Germany, select "amazon.de"
  • For Japan, select "amazon.co.jp"
  • For United Kingdom, select "amazon.co.uk"
  • For France, India, Canada, and others, select "primevideo.com"
change region

In addition, Failed 6200 may also occur when you frequently search for videos or download videos in bulk since Amazon will prevent its users from accessing the video too frequently. In this case, please search for the videos by video links or access and download the videos later.

If you have tried all the above but still get the same error, please send all details of the problem and the latest log files of TuneBoto to the support team via email [email protected]

It seems that the video is not available in your country. Please make sure the video that you want to download can be played normally in the Amazon Prime Video web player.

"Failed 1608" means that the program failed to download some of subtitles or audio tracks you selected. Please delete the video from the download queue and download it again. If the problem persists, please send us the URL of the video, the screenshots of your selected audio tracks and subtitles in the "Advanced Download" window, as well as the latest log files for analysis.

Since the latest update of Amazon Prime Video, Amazon adds more limits on HDCP requirements for accessing HD videos. Accordingly, now, if you want to download HD(1080P) content with TuneBoto, your computer needs to support at least HDCP 1.0.

Please go to this page to check if your computer meets the requirements. Click the "V" icon and choose a specified version, such as "1.0", then tap on "Get HDCP Status" to check whether your device supports HDCP-enabled content or not. If you get a result as "HDCP is available for 1.0" or higher versions, it means that your computer is able to get HD videos from Amazon Prime Video.

Besides, Failed 1609 may happen when the display screen turns off. Please make sure the display screen is on when downloading the videos.

If your device meets the requirements but you still fail to download videos, please send the latest log files of TuneBoto to us for further analysis. You can find them by going to the program, click the Menu button (on the upper right corner) > Open log file. You will see a "logs" folder, please send us all the log files in this folder.

And please also send us the screenshot of this page that shows the testing results that HDCP is available for 1.0 or above.

There is no more space on the disk to save the downloads or you don't have the permission to save videos to the selected folder, please clean your disk or change the output path in the Settings window.

Please make sure the link is copied from the details page of the video, rather than from the video playback page. Because there will be some random special character added into the link when you play the video on the Amazon web player, resulting in the program failing to recognize it. If you still can not find the video by the video link, you can also search for the video by keyword or name.

For example,

Invalid link: https://www.amazon.com/Amazon-Video/b/?&node=2858778011&ref=nav_signin

no results

Valid link: https://www.amazon.com/gp/video/detail/B09PZGQMD7/ref=atv_hm_hom_3_c_0z7Q22_brws_3_4

no results

If you get any other error codes not listed above, or the problem persists after trying the solutions above, please provide the following information to our support team via email at [email protected]. We will reply to your message within 24 hours on weekdays and 48 hours on weekends. And we will submit your feedback to our developers and inform you if the solution is available.

  • 1. Which Mac OS are you running?
  • 2. Are you subscribing to the Prime Video plan? Or Amazon Annual or Amazon Monthly plan? And which country/region does your Amazon account belong to?
  • 3. Do you want to download Movies or TV shows? Please send us the screenshots of the "Settings" and "Advanced Download" window.
  • 4. Does the problem happen to all videos or certain videos? Please send the video's URL to us for testing.
  • 5. Please send us the log files of TuneBoto. You can find them by going to the TuneBoto program, Menu > Open Log File. Then double-click the logs folder and send us all log files in this folder.
open log file
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