TuneBoto Refund Policy
TuneBoto provides free trial versions for your try. It is suggested to download the trial version to test whether it is compatible with your computer system and meets your needs of download, before purchasing.
Once the order is done, the sale cannot be canceled. Of course, there are also some exceptions for special cases （at applicable refund date). In order to make it clear to you, we've listed the details below:
Unaccepted Cases
We do not accept the refund requests or products exchange in these cases:
- You changed your mind about an item/subscription.
- You requested a refund because of the price difference between different regions or different vendors.
- You purchased the so-called "wrong" product, and you purchased the "right" product from other companies.
- You purchased an incorrect product, but didn't ask for an exchange before the money-back guarantee date.
- You request a refund, because you don't use Amazon Music or Amazon Video service anymore.
- You requested a refund, but the order (including renewal order) has already exceeded the money-back guarantee date.
- You requested a refund for technical issues, but never asked for any assistance from our support team; or refuse to provide detailed descriptions & information for troubleshooting.
- You request a refund for no reason.
- You failed to receive the registration code for the product but didn't ask for assistance from our support team.
Once the order is canceled, the license will be disable, please fully uninstall the software and remove it from your computer.
Accepted Cases
We accept refunds request in these cases:
- You paid twice for the product accidentally. We can refund the duplicated purchase to you.
- You purchased an incorrect product and then purchased a correct product. We can refund the wrong purchase to you.
- You never received the registration code and got no response from our support team after inquiring about us.
- You canceled the "Auto-Renew" service before the renewal date, but you're still charged.
- TuneBoto has fatal technical problems that our technical support team can't provide a fix within 30 days.
Important Notices
1. TuneBoto offers a 5-day money-back guarantee on the one-month and the one-year subscription of all products, and 30-day on the lifetime plan. Your money back guarantee starts from the moment your payment has been made.
2. The Automatic Renewal is enabled by default. But no worries, the service is optional and can be disabled at any time. For example, after finishing the order, you will receive an email with a license included, where there is a link to cancel automatic renewal. Please click it to disable the renew subscription. For TuneBoto Subscription FAQs, please check this guide.
3. The Mac version and the Windows version are different. No exchange will be provided after the money-back guarantee date.
4. Your refund will be processed within 3 to 10 business days according to different payment methods. If you don't receive it in time, please contact us to check the status.
If you have any further questions about our refund policy or program, please contact us: [email protected].
