FAQ of TuneBoto Amazon Music Converter for Windows

The free trial version enables you to convert the first one minute of each song. To unlock its trial limits, you need to register the program with your license received after purchasing.

Run TuneBoto on your computer and sign in with your Amazon Music account, click on the Register in the lower left corner to open the registration dialog box, and then copy and paste the registration Email and Code you received into the window.

The registration information is case sensitive. So please do not add blank at the beginning or end of the word. And please make sure you've downloaded the correct program. Otherwise, please download the latest version from Download Center.

We provide three license plans to meet your requirements for the different usage times of TuneBoto Amazon Music Converter (Win & Mac). The following will be the detailed info for these 3 plans:

1. There are 3 types of license plans for your choice (3 month/ 1 Year/ Lifetime). Which plan you select will determine how long you can use TuneBoto Amazon Music Converter (Win & Mac) with full features.

2. To ensure the service quality, the Automatic Renewal of the 3-Month & the 1-Year plan is enabled by default. But no worries, the service is optional and can be disabled at any time. If you would like to cancel your next subscription, please go to the email of your order receipt, where there is a link to cancel automatic renewal. For more detailed info, please refer to TuneBoto Subscription FAQs.

3. The Lifetime Plan is for lifelong use & upgrade. You will be charged only once.

4. Each license can be used on one computer only.

5. TuneBoto commits a 100% money-back guarantee under accepted circumstances. Check our Refund Policy.

TuneBoto Amazon Music Converter enables you to download and convert all songs/playlists/podcasts from Amazon Music Unlimited and Prime Music to MP3/AAC/WAV/FLAC/AIFF/ALAC format.

1. Please make sure you are using the latest version of TuneBoto. If not, please download the latest version from Download Center. Then please go to the top right, click the "Menu" and choose "Clear Cache".

2. It might also result from the lower version of your Chrome. You need to have Google Chrome 75.0.x or higher installed on your PC. The latest version of Google Chrome is recommended here.

3. Please do not play Amazon Music on other devices while converting.

4. Please check whether there is an external audio device connected with your computer while conversion. If so, please disconnect it (including Bluetooth). Then restart your computer and convert the songs again.

Should the problem persist, please send all details of your problem to our support team at [email protected], attached your Windows OS info as well as the log file of TuneBoto. Just find the Menu button on the upper right corner and click on "Open log file", and a window that contains the log file would pop up. Please send all those log files to us.

Yes. TuneBoto support converting Amazon Music up to HD & Ultra HD.

In this case, it is usually because your current PC has no audio output device, and the music app cannot play music normally on your PC, resulting in the inability to convert music. To fix it, please first check if there is something wrong with the connection of the audio peripherals and check if the music app can play music normally. Make sure everything is all right, then try converting again.

You might have chosen "Intelligent Mode" or "YouTube Mode" as the "Conversion Mode."

If "YouTube Download" is selected as the Conversion Mode, the program will download music from YouTube. However, if "Intelligent Mode" is chosen, the program will switch the audio source based on the network conditions. If the original audio source of the music platform cannot be read, the program will switch to downloading music from YouTube.

If you exclusively want to download music from the original audio source, please modify the "Conversion Mode" and set it to "Record Mode".

When you select the lossless output format, the program will download music with original sound quality by default. In this case, you can't select the bit rate manually. Additionally, you can get up to Amazon Music HD & Ultra HD quality download(depending on your account type).

Please contact us via [email protected], tell us which problem are your encountering and provide us with detailed info like Windows version, and program log files for analysis. You can submit your problem through "Feedback" in the lower left corner and attach the log files.