Refund Policy
Updated May 30, 2020

Refund Policy

TuneBoto Case-by-case Refund Policy

TuneBoto provides free trial versions for your try. It is suggested to download the trial version to test whether it is compatible with your computer system and meets your needs of download, before purchasing.

Once the order is done, the sale cannot be canceled. Of course, there are also some exceptions for special cases. In order to make it clear to you, we've listed the details below:

Unaccepted Cases

We do not accept the refund requests or products exchange in these cases:

  • You changed your mind about an item/subscription.
  • You purchased the so-called "wrong" product, and you purchased the "right" product from other companies.
  • You requested a refund for technical issues but never asked for any assistance from our support team with any detailed descriptions of the problem.
  • You requested a refund but the order has already exceeded the money-back guarantee date.
  • You failed to receive the registration code for the product but didn't ask for assistance from our support team.

Accepted Cases

We accept refunds request in these cases:

  • You paid twice for the product accidentally. We can refund the duplicated purchase to you.
  • You never received the registration code and got no response from our support team after inquiring about us.
  • TuneBoto has fatal technical problems that our technical support team can't provide a fix within 30 days.

Once the order is canceled, please uninstall the software and remove it from your computer.

Important Notices

1. TuneBoto offers a 5-day money-back guarantee on the one-month and the one-year subscription of all products, and 30-day on the lifetime plan. Your money back guarantee starts from the moment your payment has been made.

2. The Automatic Renewal is enabled by default. But no worries, the service is optional and can be disabled at any time. For example, after finishing the order, you will receive an email with a license included, where there is a link to cancel automatic renewal. Please click it to disable the renew subscription. For TuneBoto Subscription FAQs, please check this guide.

3. The Mac version and the Windows version are different. No exchange will be provided after 30 days of your purchase.

4. Your refund will be processed within 1 to 7 business days according to different payment methods. If you don't receive it in time, please contact Paddle Support to check the status.

If you have any further questions about our refund policy or program, please contact us: [email protected]

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